How Emergency Response Centers Can Get More Data From Callers


To improve public safety response and preparedness, municipalities are signing up for an enhanced 911 solution that provides emergency dispatchers with more information about participating callers. The Smart911 service lets users create an online safety profile that includes any information on themselves, their families or households that they would want 911 response teams to have in an emergency. Any public-safety answering point with the Smart911 software will be able to see this information when a registered user calls.

How emergency response centers can get more data from callers

IACP Passes Resolution of Continuing Support for FirstNet

The International Association of Chiefs of Police Communications and Technology Committee passed a resolution showing continued support for the First Responder Network Authority. IACP has supported and participated in the operation of the FirstNet Public Safety Advisory Committee to ensure that the interests of IACP members and the law enforcement community are included in the development of the FirstNet nationwide public-safety broadband network.

IACP Passes Resolution of Continuing Support for FirstNet

Michigan Deploys 9-1-1 Profile Service from Rave Mobile Safety

Michigan announced a statewide initiative to make Smart911 from Rave Mobile Safety available to all residents. The software facilitates data and communications in the event of a 9-1-1 call. With Smart911, Michiganders can create an extensive online profile, which displays to dispatchers when a 9-1-1 call is made. Critical information such as home address, bedroom location, pet information, medical details and whether households include older people with dementia or children with autism can all be provided and can improve response

Michigan Deploys 9-1-1 Profile Service from Rave Mobile Safety


More Resilient 911 With Broadband Satellite

An emergency or disaster is no time to discover that a critical communications network has gone down. That’s why the Ark-Tex Council of Governments added resiliency to its regional 911 network with a broadband satellite solution. ATCOG oversees the 911 system in nine counties across northeast Texas and one in southwest Arkansas. The region’s 12 public safety answering points are served by T1 lines. ATCOG worked with Hughes and AT&T to create a site-to-site satellite backup network that provides an alternate communication path should primary terrestrial or cellular network outages occur.

More resilient 911 with broadband satellite

Massive Connectedness: Formal Structures Emerge to Take on Cyberthreats

As Texas’ chief information security officer (CISO), with the full weight of the state’s IT apparatus at his disposal, Edward Block has a limited range of vision when it comes to cybersecurity.

“We don’t see everything that is out there. We see a lot of stuff, and we tend to see things pretty early in their evolution. But we don’t see everything. So collaboration is really critical,” he said. To succeed in cyber, the state’s 160 distinct agencies have to pool their resources. “The bad actors out there are happy to share information with each other all day long. If we don’t do the same, we are letting them have a distinct advantage.”